Refund policy

By placing an order from AKKO via the Akko de Official website, accept these general terms and conditions (GTC).

Please read these general terms and conditions before you place an order or use a Service of Akko de Official.

Reimbursement: 30 -day return right - your satisfaction is guaranteed!

1.1 Our guideline applies for 30 days. Depending on the specific circumstances, your return application is accepted if 30 days have passed since your purchase.

1.2 In some cases we turn a "Non-return reimbursement policy" on. In other words, the buyer does not have to go to that Acco-Lag return.

1.3 As soon as we have received and checked your return, we will send you an email to inform you that we have received your returned item. We will also inform you about the approval or rejection of your refund.


1.4 In the event of approval, your refund will be processed and a credit on your credit card or your original payment method is automatically carried out within a certain number of days.

Usually the complete packaging

Please send the product back with the original packaging, including the manuals, the original key caps and the puller for the key caps, which was delivered with the device to receive a complete refund. In the event of returns with incomplete/various packaging, the seller can charge a return fee of up to 15%, depending on the completeness of the packaging. We do not charge a return fee for normal signs of wear on the keyboard.

Reversal

We correspond to the return conditions of the common eCommerce websites such as eBay and Amazon.

Akko.de assumes the costs for the return if the article is damaged or incorrect or does not correspond to the item description.

If customers decide to return a product without fault from Akko.de (for reasons like "unwanted articles", "I no longer need it"), they are responsible for returning.

If the article has to be returned for reasons that the Akko.de is responsible, we will reimburse the costs for shipping up to $ 20 per package.

1. Rejection of delivery. The rejection of the delivery of an international package can lead to the package disposed of by the freight forwarder if the shipment is sent with 4PX. Please note that Akko.de will only make the refund if we have received the package and that all costs incurred by the return of the refused package will be deducted from the reimbursement amount.
2. wrong address. The specification of a wrong address can lead to the delivery cannot be delivered and finally disposed of by the freight forwarder if it is a shipment with 4PX. Please note that Akko.de will only refund the money when we have received the package and that the costs for returning the rejected package will be deducted from the reimbursement amount.

If you have any questions, do not hesitatesupport-de@akkogear.com
to reach.

Late or missing reimbursements

If you have not yet received a refund, first check your bank account.
Then contact your credit card company. It can take some time for your reimbursement to be officially posted. Then contact your bank. It often takes some time for a refund to be booked. If you have done all of this and still have not received your refund, please contact us atsupport-de@akkogear.com




warranty

Please visit our guarantee page to find out the current guarantee conditions.

delivery

We ensure that the products are delivered to the address given in your order.

You will receive an email notification as soon as the tracking ID has been entered. You can also check the current shipping status by registering in your account for the order details or our Page for order tracking to visit.

For EU customers, most orders according to the UK, DE, IT and FR are usually sent to the target country within 6 to 9 working days and then handed over to the local post (such as Royal Mail for UK) for the final delivery. If you order several items at the same time, we can use DHL Express.

For US customers, all orders that are abandoned on the AKKO DE website with standard shipping are sent with DHL e-commerce and USPs. All orders are usually delivered within 6 to 14 days, unless otherwise stated. If you order several items at the same time, we can use Fedex Express.

All packages to the EU should be delivered within 7 to 15 working days.

For Australian customers, all orders that are placed on the AKKO.de website will be sent with the Australian post and should be delivered within 10 days.

If your region is not listed, please contactsupport-de@akkogear.com


Akko.de is not able to meet individual inquiries from users for a specific order for a specific order. If you provide a mailbox address for your order, we may have to cancel your order.

Note: The import sales tax is not included and can be collected by customs.

Order cancellation

If you change your opinion after you have placed an order, you can cancel it within 24 hours before shipping. Please visit the contact page to fill out the form or send an inquiry directlysupport-de@akkogear.com


As soon as your cancellation request has been processed, you will receive a confirmation.

After 24 hours you can still send the request and AKKO will try to get the package back from the freight forwarder, but there is no guarantee that the request will be processed.

Right to change the conditions and conditions

Akko.de can change these conditions and conditions at any time. Any changes to these conditions come into force immediately as soon as the changed conditions are published on the website. They agree to check these conditions at regular intervals, and the use of the website after such a change shows their consent to follow the changed conditions and be bound to them.

Pricing and price cuts/corrections

Akko.de reserves the right to change the prices for the products displayed on the pages of the Akko.de online store at any time and without notice and to correct price errors that can occur accidentally. In the event of a price error on the pages of the Akko.de online store, you agree that Akko.de is not bound to the wrong price, unless they have already been burdened. In the event of price errors on the website or in connection with your order, we will send you notices so that you can continue your transactions at the correct price or cancel your order for you at no costs.