Collection: guarantee

Akko.de accepts questions regarding technical support for products sold from all of its authorized dealers.

Akko.de provides direct material return authorization (RMA) customer service for products sold through its direct sales channels (as listed below).

1. If the warranty period expires, the customer must pay for the repair. Akko.de also provides guides if users prefer to repair the keyboard themselves. However, the user bears full responsibility for any damage caused by self-repair.
2. Disassembling the keyboard without instructions from the manufacturer/seller will immediately void the warranty.
3. Return and warranty policies may vary for different platforms and are subject to each merchant's policy at the time of purchase.

Precautions: Damage caused by man is not limited to immersion, falling, pulling the wires with excessive force, etc. limited.

Damage caused by spills is NEVER covered under warranty.

Guarantee on Amazon EU

1 year parts warranty on all new products and a 30 day return/replacement policy (EU).
For regions outside the EU, we will send you the parts for repair.
This warranty covers defects in workmanship and materials.
Please provide proof of purchase to claim the warranty.

We have direct sales dealers on Amazon in Germany, Italy, Spain and France (Akko official store).
For orders from other sellers, please contact your seller directly.

For other regions and orders from other providers, please contact your seller (Akko dealer) for warranty conditions.

Please note that Akko.de will proceed with the exchange within 15 working days* after confirmation of receipt of the defective item at our warehouse. The final solution is dependent on the availability of replacement items. *Please note that delivery is subject to changes due to force majeure.