Shipping policy

We strive to offer you a service at the highest level!

The time frame for the delivery of an order is divided into two parts: processing time and shipping time. Processing time: Shipping within 48 hours. Shipping time: We offer different methods for different product categories. The shipping time depends on the shipping method you have chosen.

*For most countries, we will be sent by 4PX Express within 10-18 working days in most cases;

Germany 10-18 working days
France 10-18 working days
Italy 10-15 working days
Spain 10-18 working days
UK 10-18 working days
United States 8 to 12 business days
Australia 8 to 12 business days

*In some deliveries, there are delays due to the continued COVID-19 problems and their effects on our global supply chain.

Please refer to the table you want to find the shipping information you want:

Delivery obligation

Condition

Price

Standard fees:

0 kg and more

€0.0

All orders are processed within 10-18 working days. No orders are sent or delivered on weekends and public holidays.

With a high order volume, delivery can be delayed by a few days. Please calculate additional days for delivery. If the dispatch of your order is significantly delayed, we will notify you by email.

VAT or import sales tax included?

Due to the customs policy of the different countries, the VAT at the time of the cash register is collected, as required by the EU Commission to The obligations of electronic trade to fulfill. Our product price does not contain VAT or import tax in your country. But we will do our best to declare a comparatively appropriate value for the product.

Akko.de provides the freight forwarder to the IOSS to accelerate customs clearance and report VAT to the European Commission every month. In this way, we provide the information required for customs clearance in advance, so that there should be no delays in customs clearance.

According to our previous experience, no import tax has been raised in the following countries/regions: USA, Singapore, South Korea and other EU countries (except remote areas) such as Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Ireland, Italy, Croatia , Latvia, Luxembourg, Netherlands, Austria, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

US customers do not need to worry, because the USA only charge import tax for articles over $ 800, which goes far beyond the value of mechanical keyboards and parts.

In most other regions, the likelihood that import duties will be charged at customs is extremely low when you choose the standard version option.

In the following countries there is a high probability that taxes and the associated shipping option will be charged:

Vietnam (Please Purchase Through Akko VN);

Vietnam (please buy via Akko VN);

Austria (with fedex);

Indonesia (with Fedex);

Canada (with UPS);

Colombia (with UPS).

If you have any further questions, please send us an email to support-de@akkogear.com.

Shipping confirmation & order tracking

Please make sure that all shipping information you provide to us are correct. You will receive a shipping confirmation by email as soon as your order has been sent, which contains your shipment number (s). The shipment number is activated within 24 hours.

Damage

Akkogear.de is not liable for products that have been damaged during shipping or have been lost. If you have received your order damaged, please contact the freight forwarder to submit a complaint.

Please keep all the packaging materials and damaged goods before submitting a complaint.

Shipping countries

Akko.de orders can be sent to most of the EU countries (with the exception of the remote islands and overseasritories).

If you have any further questions about your order, please contact support-de@akkogear.com.

Where do we deliver?

Please turn to support-de@akkogear.comif your country is not listed. We will do our best to find reliable logistics partners for delivery to your country/region.

Argentina, Australia, Austria, Belarus, Belgium, Brazil, Brunei, Bulgaria
Australia, Belgium, Brazil, Brunei, Bulgaria, Denmark, Germany, Finland, France, Greece, Hong Kong, India, Indonesia, Ireland, Iceland, Italy, Japan, Canada, Latvia, Luxembourg, Malaysia, New Zealand, Netherlands, Norway, Austria, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Sweden, Switzerland, Serbia, Singapore, Slovenia, Spain, South Africa, South Korea, Thailand, Czech Republic, Hungary, United Arabic Emirates, United Kingdom (UK) States (US)