Shipping Protection

Damage:

(Xcotton) Shipping protection covers damage to items that are unusable or in unacceptable condition, but not cosmetic damage (scratches, dents, etc.), manufacturing defects, packaging defects, or unsealed items. Compensation will not exceed the value of the item when you purchased it.

Loss :

If domestic packages are "not delivered" within 30 days (60 days for international packages) after shipment, we consider the items are lost.

If the packages are reported as "delivered" but are nowhere to be found, we will be offered as theft subject to the documents mentioned below:

The compensation will not exceed the value when you purchase the item.

- motor vehicles and motorcycles;
- Jewelry (worth more than $1,500);
- boats and yachts;
- Live animals;
- Cash;
- timber;
- Ceramic, marble or granite tiles, countertops or statues;
- Negotiable instruments;
- cigarettes and other tobacco products;
- raw cotton;
- Pharmaceutical drugs;
- Fine art (valued at more than $10,000 each);
- precious stones and metals;
- Flowers;
-Scrap metal, steel and steel products; car engines; general used automotive metal goods;
- glass windows, plate glass and similar products;
- Securities.

Translated with www.DeepL.com/Translator (free version)

Limitations of liability for loss or damage
For one parcel or shipment: 5,000 currency units, depending on the store's currency (for example, if a store specifies USD as the transaction currency, the liability limit is USD 5,000)

1. Visit the Xcotton Resolution Center ;
2. Enter your email address and order number and click “Continue”;
3. select the type of complaint and provide the relevant documents;
4. Xcotton will process claims according to the guidelines to determine whether the reported claim is eligible for compensation;
5. If the reported issue qualifies for compensation, the buyer will automatically be sent a refund in the form of a prepaid credit card via email. If the reported issue is not eligible for compensation, the buyer will be notified of the rejection and the reason for the rejection via email.

All expenses must be reported within 90 days of the order date.

Issue of loss

If the package is “undelivered” according to the carrier’s information, it must be reported within 90 days of the order date;

If the package is marked as "delivered" but has not been received, it must be reported within 7 days of the carrier's details being updated to "delivered";

Issue of damages

If the package is delivered damaged, this must be reported within 7 days from the time the carrier's information was updated to "delivered."