Ocean Star 3098N

Shipping Notice Updated：

The final cost of your order will be calculated at checkout as VAT rates and shipping options vary for different destinations.

Duty and taxes are handled by Akko before Shipping;

We reserve 48 hours to process orders. Shipping times depend on the shipping option chosen.

The estimated times stated below are not 100% guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.

*For most countries, we will ship by 4PX Express within 10-15 business days in most cases;

Tracking Links:

https://www.17track.net/en

https://www.cne.com/English/

https://track.yw56.com.cn/en/index

* If you don't receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact Akko de Support ( support-de@akkogear.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to Akko de Support within 1 months of the date of shipping or before the courier archives the tracking information.

Shipping countries

Most of the products of Akkogear.eu will be shipped from China. Akkogear.EU orders can be shipped to most EU countries (except outlying islands and overseas territories).

For Italy, Belgium, Denmark, Finland, France, Germany, Ireland, Norway, Poland, Portugal, Spain (50 of 52 provinces), Sweden, United Kingdom, Netherlands, Bulgaria, Croatia, Luxembourg, Austria, Greece, Latvia, Czechia, Slovakia, Slovenia, Estonia, Lithuania, Romania, Malta, Australia, Japan, New Zealand, Switzerland, Ireland, Armenia, Colombia, Kuwait, South Georgia & South Sandwich Islands

Switches:

For Canada, United States (57 of 62 states)

For Laos, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

For Jersey, Mexico, Mongolia, Nepal, Pakistan, Sri Lanka, Turkmenistan, Uzbekistan

For Cyprus, Guatemala, Hungary, Israel, Saudi Arabia, United Arab Emirates,United States (Hawaii)

For Turkey, Qatar, Jamaica

For Serbia

KEYBOARD

1. Does the keyboard or keycap set sold come with a key puller?

All keyboards sold on our website come with a keycap puller. However, we cannot guarantee what type of keycap puller you will receive as it may vary from batch to batch. The neon keycap set has a key puller.

The R2 full keycap set may not have one depending on the batch.

Note: Only the Akko R2 fancy keycap set comes with the dedicated cat's paw key puller.

2. How can I tell if the keyboard is Bluetooth, wired, or wireless?

You can check this on our website in the product listing. It is displayed on the relevant product detail page under the "Specifications" tab. For example, the Akko 3084-One Piece Chopper is a wired keyboard. It uses a USB-C interface.

3. Difference between Nordic and Beken solution for Akko multi-mode keyboards.

4.Which LED bulbs should I choose if I want to equip my Akko mechanical keyboards with LEDs?

Some of our models do not have the LEDs installed by default. For these keyboards it is possible to install LEDs to take advantage of the backlight.

We recommend using the following two types of LED lamps (diodes):

1. 3mm round led bulbs
2. 2 x 3 x 4mm square head led diodes.

Acceptable specifications:

Voltage: 1.8-3.6V;

Current: Less than 500mA.

Note that you can only choose single color LED diodes. If you choose RGB LED diodes, it will only emit red colors.

KEYCAPS

SHIPPING

What shipping methods are available?

We currently offer standard shipping on all products. If you want to get your order faster, please choose expedited shipping way.

How long will delivery take?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the EU every day and strive to provide you with the highest level of service.

The time frame for the delivery of an order is divided into two parts: processing time and shipping time.Processing time usually takes up to 48 hours.Shipping time varies depending on the different shipping methods for each product category. The shipping time depends on the shipping method you choose.

*For most countries, ship via 4PX Express in most cases within 10-18 business days;
*Some shipments are experiencing delays due to the ongoing COVID-19 challenges and their impact on our global supply chain.

For the cost of each shipping method, please refer to the final methods offered at checkout.

If you have any questions about shipping orders to a specific region, please contact support-de@akkogear.com!

What kind of packaging material do you use?

We strive to use environmentally friendly packaging solutions whenever possible. We use air-filled pillow bags that fit efficiently into shipping boxes, reducing the amount of packaging material needed for each order. We also use 100% biodegradable starch pellets as packaging material. These static-free pellets look like the old-fashioned plastic packaging peanuts, but are formulated to degrade quickly in landfill and are petroleum, CFC, and HCFC-free.

I have not received an order confirmation, what should I do?

Please check your spam folder first!

After placing your order, you should automatically receive an order confirmation email (in most cases). However, if you did not receive an order confirmation, this does not mean that the order did not materialize - it is registered in our system and is being processed without any problems.

The most likely explanation is that others who ordered at the same time caused a small communication problem for the SMTP server. To receive your order confirmation again, please contact support-de@akkogear.com.

You can also use your account to check the order status in the account information.

To which countries/regions do we ship?

We ship to most countries. If the country you want is not listed in the checkout, please contact support-de@akkogear.com. We will do our best to find a reliable solution for delivery to your country/region.