Note: Akko's guarantee.de is granted in addition to the rights and remedies granted to you by Seller or available to you under applicable law. Therefore, all of Akko remain.de or under applicable law (e.g. B. rectification, claim for damages, right to terminate the contract) unaffected, e.g. B. the right to claim a lack of conformity within 12 months from the date of purchase.

Acco.de accepts technical support questions for sold products from all of its authorized dealers.

Acco.de provides a direct Return Material Authorization (RMA) service for products sold through its direct sales channels (as listed below).

1. When the warranty period expires, the customer has to pay for the repair. acco.en also provides instructions if users prefer to repair the keyboard by themselves. However, the user bears full responsibility for the damage caused by self-repairing.
2. Disassembling the keyboard without the manufacturer/seller's instructions will immediately void the warranty.
3. The return and warranty policies may vary for different platforms and are subject to each retailer's policies at the time of purchase.

Precautions: Man-made damage is not due to immersion, falling, pulling the wires with excessive force, etc. limited.

Damage from spills is NEVER covered under warranty.

Akko DIY Kit Warranty Statement
For our acrylic, PC and aluminum DIY kits, Akko.de due to the high degree of individualization in these models, we only offer the replacement of parts.
Acco.However, de is not responsible for parts that have been severely changed/damaged by modifications.
Warranty in our official global webstore
1-year parts warranty on all new products and a 30-day return/replacement policy (EU).
For regions outside the EU, we will send you the parts for repair.
This warranty covers defects in workmanship and materials.
Please present proof of purchase to claim the warranty.

Warranty on Amazon EU

1-year parts warranty on all new products and a 30-day EU return/replacement policy.
For regions outside the EU, we will send you the parts for repair.
This warranty covers defects in workmanship and materials.
Please present proof of purchase to claim the warranty.

We have direct distributors on Amazon (Akko official store) in Germany, Italy, Spain and France.
For orders from other sellers, please contact your seller directly.

Guarantee on Ebay
We only have 1 direct seller on Ebay, he is an official Akko store.
For orders purchased from other sellers, please contact your seller directly.
Procurement of parts
If you only want to source parts from us to do a self-repair, please send a message to support-de@akkogear.com, for the exact price of the parts.

For other regions and orders from other suppliers, please contact your seller (Akko dealer) for the warranty conditions.

How can you claim the guarantee?
Step 1
Claim your warranty to akkogear.en-Customer Service Team: https://akkogear.de/pages/contact
Email: support-de@akkogear.com
Attach a short video or photo to show the problems.
Step 2
While the customer service representative is processing the complaint, you will receive an RMA (Return Material Authorization) form.
Please follow the above instructions before shipping the products.
Instructions for proper packaging and safe return of the item

Please note that Akko.de will proceed with the exchange within 15 working days* of confirmation of receipt of the defective item at our warehouse. The final solution is subject to the availability of replacement items. *Please note that delivery is subject to change due to force majeure.