Acco.de accepts technical support questions for sold products from all its authorized dealers.
Acco.de provides a direct Return Material Authorization (RMA) service for products sold through its direct sales channels (as listed below).
1.When the warranty period expires, the customer has to pay for the repair.acco.en also provides instructions if users prefer to repair the keyboard by themselves.However, the user bears full responsibility for the damage caused by self-repairing.
2.Disassembling the keyboard without the manufacturer/seller's instructions will immediately void the warranty.
3.The return and warranty policies may vary for different platforms and are subject to each retailer's policies at the time of purchase.
Precautions: Man-made damage is not due to immersion, falling, pulling the wires with excessive force, etc.limited.
Damage from spills is NEVER covered under warranty.
For regions outside the EU, we will send you the parts for repair.
This warranty covers defects in workmanship and materials.
Please present proof of purchase to claim the warranty.
Warranty on Amazon EU
1-year parts warranty on all new products and a 30-day EU return/replacement policy.
For regions outside the EU, we will send you the parts for repair.
This warranty covers defects in workmanship and materials.
Please present proof of purchase to claim the warranty.
We have direct distributors on Amazon (Akko official store) in Germany, Italy, Spain and France.
For orders from other sellers, please contact your seller directly.
For orders purchased from other sellers, please contact your seller directly.
For other regions and orders from other suppliers, please contact your seller (Akko dealer) for the warranty conditions.
Attach a short video or photo to show the problems.
Please follow the above instructions before shipping the products.
Instructions for proper packaging and safe return of the item
Please note that Akko.de will proceed with the exchange within 15 working days* of confirmation of receipt of the defective item at our warehouse.The final solution is subject to the availability of replacement items.*Please note that delivery is subject to change due to force majeure.