Note: The guarantee of Akko.de is granted in addition to the rights and legal remedies that are granted to you by the seller or which are entitled to you according to the applicable laws. Therefore, all legal remedies granted by Akko.de or according to applicable law (e.g. rectification, claim for damages, right to termination of the contract) remain unaffected, e.g. B. the right to assert an illegality within 12 months of the purchase date.

authorized dealers 

direct sales channels (as listed below) 

1. If the guarantee period runs, the customer must pay for the repair. Akko.de also provides instructions if the users prefer to repair the keyboard themselves. However, the user bears the full responsibility for the damage that arises during the self -repair.
 
 

Prevention measures: People did not dive, fall down, pull the wires with excessive power, etc.

Damage caused by spilling are never covered by the guarantee.

AKKO DIY KIT guarantee declaration
For our acrylic, PC and aluminum home-like kits, Akko.de only offers the replacement of parts due to the high level of individualization in these models.
Akko.de, however, is not responsible for parts that have been significantly changed/damaged by modifications.
Guarantee in our official global webstore 
1 year guarantee on parts for all new products and a 30-day return/replacement right (EU).
For regions outside the EU, we will send you the parts for repair.
This guarantee covers processing and material defects.
Please present the purchase receipt to make a warranty.

Guarantee on Amazon EU

1 year guarantee on parts for all new products and a 30-day return/replacement right (EU).
For regions outside the EU, we will send you the parts for repair.
This guarantee covers processing and material defects.
Please present the purchase receipt to make a warranty.

In Germany, Italy, Spain and France we have direct sales dealers on Amazon (Akko officially load).
For orders from other sellers, please contact your seller directly.

Guarantee on eBay
EBay, He is an official shop.
 
Procurement of parts
support-de@akkogear.com, 

For other regions and orders from other providers, please contact your seller (battery dealer) to experience the guarantee conditions.

How can you use the guarantee?
Step 1
Complete your guarantee at the AKKOGEAR.de customer service team:https://akkogear.de/pages/contact 
Email: support-de@akkogear.com
Add a short video or photo to show the problems.
step 2
While the customer service employee processes the complaint, you will receive an RMA form (material return rights).
Please follow the above instructions before sending the products.
Instructions for proper packaging and secure return of the article

Please note that Akko.de continues with the exchange within 15 working days* after confirming the defective article in our warehouse. The final solution depends on the availability of the replacement items. *Please note that the delivery is subject to changes due to force majeure.